Privacy Policy

Information We Collect

We may collect business contact information such as name, company name, phone number, email address, billing information, service requests, sample pickup details, laboratory testing information, and communications submitted through our websites, forms, phone, email, or SMS.

How We Use Information

We use collected information to provide laboratory testing services, coordinate sample pickups, communicate with customers, send service updates, respond to inquiries, manage billing, maintain compliance records, improve customer service, secure our systems, and operate our business.

SMS Information

If you provide a mobile number and opt in to SMS communications, we may use it for service-related messages including appointment updates, pickup coordination, testing status updates, account notices, billing reminders, and customer support.

Prism Triangle does not sell, rent, or share SMS opt-in data or mobile phone numbers with third parties for their marketing purposes.

Service Providers

We may use trusted providers to operate websites, communications, billing, laboratory systems, analytics, and customer-service tools. They may access information only as needed to provide services to Prism Triangle and are subject to applicable contractual and legal obligations.

Data Protection and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, misuse, alteration, or loss. We retain information for business, contractual, safety, regulatory, and legal purposes as appropriate.

Your Choices

You may opt out of SMS communications by replying STOP. For help, reply HELP or contact us. You may also contact us to request correction of business contact information, subject to applicable recordkeeping and legal requirements.

Contact Us

Privacy questions may be sent to Prism Triangle, LLC at info@prismtriangle.com or (248) 880-6666.